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Live Agent – What is it? Live Agent enables real-time, online chat between an organisation and its customers, prospects etc. The chat sessions can be initiated via clicking a button or link on a web page, or via automated invitation based on page access metrics etc. For the end user, it can be very convenient […]
The Summer ’14 release notes are out (in preview), this post outlines 10 selective highlights related to the Force.com platform (in no order of significance). Given the raft of enhancements to Salesforce1 I’ll cover this area in a separate post. Custom Permissions (Developer Preview) Custom permissions enable arbitrary permissions (typically function-centric) to be defined and […]
