This diagram, shared as a Miro board provides an overview of Salesforce Generative AI concepts and logical processes including Agentforce and Prompt Builder – updated for Winter 26.

The Audit9 Blog provides content for Architects, Developers and ISVs with a technical interest in the Salesforce cloud platform and ecosystem.
Blog authored by Mark Cane, Salesforce Certified Technical Architect. All views expressed are mine and mine alone. All content provided on this blog is for informational purposes only.
This diagram, shared as a Miro board provides an overview of Salesforce Generative AI concepts and logical processes including Agentforce and Prompt Builder – updated for Winter 26.

This diagram (now updated for Winter 26), uses a hypothetical retail industry example to outline the Salesforce Data 360 data flow and key logical processes.

The Salesforce Agentforce Testing Center is a tool that has been designed to Test AI Agents, providing confidence in actions taken before deployment. Further detailed information can be found here. In this blog post, we will discuss how to access Testing Centre, how to setup Test Cases and how to interpret the results. How to […]
This diagram (now updated for Winter 25 and AI/Agentforce), uses a hypothetical retail example to outline the Salesforce Data Cloud data flow and key logical processes.
This diagram, shared as a Miro board provides an overview of Salesforce Generative AI concepts and logical processes including AgentForce and Prompt Builder. This post is an extension to the Salesforce Architecture reference series covering core application and system architecture topics.
This diagram, shared as a Miro board uses a hypothetical retail example to outline the Salesforce Data Cloud data flow and key logical processes.
This post provides an overview of data protection and privacy regulations across key Salesforce markets and highlights the key elements to be considered for multinational implementations.
This diagram, shared as a Miro board provides a high-level overview of Heroku Architecture concepts and platform capabilities. This post is an extension to the Salesforce Architecture reference series covering core application and system architecture topics.
This diagram (provided as a Miro board) covers high-level Salesforce B2B Solution Architecture concepts through a selection of multi-cloud scenarios (or flows). Provided as a technical reference for architects taking the new Salesforce B2B Solution Architect certification. Miro Board Link
This diagram provides a high-level overview of Salesforce Identity Architecture concepts and platform capabilities. This is the fifth and final part of a Salesforce Architecture reference series covering core application and system architecture topics. Salesforce Identity Architecture (PDF) Miro Board