Salesforce CPQ

This post provides an annotated Object Model for the Salesforce CPQ product (formerly known as Steelbrick). The document was produced as part of my preparation for the Salesforce CPQ Specialist certification and is shared as-is with the CPQ practitioner community for information purposes only. Please note, the notes were written before I sat the exam so no question or topic hints here I’m afraid.

By way of background; the acronym CPQ standards for Configure, Price, Quote. In almost every sales context a flexible and capable quoting engine is required that supports complex product configurations (bundling etc.), discounting and pricing calculation and finally efficient quote document generation and distribution. As standard Sales Cloud functionality provides only a basic capability in these functional areas the AppExchange category for CPQ solutions is one of the most popular in terms of both customer demand and vendor solutions.

As there is no Salesforce CPQ implementation guide (at the time of writing) I found that a practical (hands-on) approach to learning the Salesforce CPQ product worked best. For this I installed the CPQ package into a developer edition org and created my own demo dataset. The Salesforce CPQ product is both powerful and complex in equal measure; given the available help documentation it will require expert consultancy services to implement the product correctly beyond basic use cases.

Salesforce CPQ Object Model (Winter ’18) – Annotated