Salesforce

The Salesforce Agentforce Testing Center is a tool that has been designed to Test AI Agents, providing confidence in actions taken before deployment.   Further detailed information can be found here.   In this blog post, we will discuss how to access Testing Centre, how to setup Test Cases and how to interpret the results.   How to […]

This diagram (now updated for Winter 25 and AI/Agentforce), uses a hypothetical retail example to outline the Salesforce Data Cloud data flow and key logical processes.

This post provides an overview of data protection and privacy regulations across key Salesforce markets and highlights the key elements to be considered for multinational implementations.

This diagram (provided as a Miro board) covers high-level Salesforce B2B Solution Architecture concepts through a selection of multi-cloud scenarios (or flows). Provided as a technical reference for architects taking the new Salesforce B2B Solution Architect certification. Miro Board Link

This diagram provides a high-level overview of Salesforce Identity Architecture concepts and platform capabilities. This is the fifth and final part of a Salesforce Architecture reference series covering core application and system architecture topics. Salesforce Identity Architecture (PDF) Miro Board    

This diagram (provided as a Miro board) covers high-level Salesforce B2C Solution Architecture concepts, retail scenarios and C360 integrated experiences. Provided as a technical reference for architects taking the new Salesforce B2C Solution Architect certification. Miro Board Link

This diagram provides a high-level overview of Salesforce Development Architecture concepts and platform capabilities. This is the fourth in a five-part Salesforce Architecture reference series covering core application and system architecture topics.   Salesforce Development Architecture (PDF)

This diagram provides a high-level overview of Salesforce Integration Architecture concepts and platform capabilities. This is the third in a five-part Salesforce Architecture reference series covering core application and system architecture topics.   Salesforce Integration Architecture (PDF)

This diagram provides a high-level overview of Salesforce Sharing Architecture concepts and platform capabilities. This is the second in a five-part Salesforce Architecture reference series covering core application and system architecture topics.   Salesforce Sharing Architecture (PDF)